Privacy Policy

Privacy Policy

1. Information We Collect

When you make a purchase or attempt to make a purchase through our store, we collect the personal information you provide, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

When you browse our store, we also automatically receive information about your device, such as:

  • Your IP address

  • Browser type

  • Operating system

  • Referring URLs

  • Interaction data (pages viewed, time on site, etc.)

This information helps us improve our website, detect fraud, and optimize your shopping experience.

2. Email Marketing

With your permission, we may send you emails about:

  • New products

  • Special promotions

  • Updates and announcements

  • Order-related notifications

You can unsubscribe from marketing emails at any time by clicking the link in any email or contacting us directly.

3. Consent

How We Obtain Consent

When you provide personal information to complete a transaction—such as placing an order, processing a payment, arranging shipping, or submitting a return—we assume you consent to us collecting and using your information for that specific purpose.

If we request your personal information for a secondary purpose (such as marketing), we will ask for your explicit consent or provide a clear option to decline.

How to Withdraw Consent

You may withdraw your consent at any time by contacting us at:
📧 help@solelux.shop

Requests to withdraw consent apply to:

  • Marketing communications

  • Data processing not required for order fulfillment

  • Account information removal (subject to legal requirements)

4. Payment Information

If you choose a direct payment gateway to complete your purchase, your payment information may be processed by our payment processor.

  • Payment data is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS).

  • Your transaction data is stored only as long as necessary to complete your purchase.

  • All payment gateways used by our store adhere to PCI-DSS standards managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover).

We do not store full credit card numbers on our servers.

5. Security

We take reasonable precautions and follow industry best practices to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

All sensitive information (such as payment details) is encrypted using SSL (Secure Socket Layer) technology.
Although no method of transmission over the Internet is 100% secure, we follow all PCI-DSS requirements and apply additional security measures widely accepted across the industry.

6. Storage & Data Protection

Your personal information may be stored on secure servers protected by:

  • Firewalls

  • Access-restricted databases

  • Encryption protocols

  • Fraud-prevention tools

We only retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law.